Booking, payment and cancellation terms

1. Deposit and payment

1.1. A booking is confirmed upon receipt of a deposit of fifty percent (50%) of the invoice total, whereupon the booked service is entered in the schedule.

1.2. The payment options are stated in the invoice.

1.3. Save in the event of force majeure, the deposit is non-refundable.

2. Cancellation by the client

2.1. The following terms apply equally to all services, including courses, instructor programs, cavern days, cave guiding and ocean diving, and are calculated by reference to the first day of the booked service:

(a) cancellation seven (7) days or more before the first day: fifty percent (50%) of the invoice total, being the deposit, is retained by Cave Ha;

(b) cancellation from forty-eight (48) hours to six (6) days before the first day: seventy percent (70%) of the invoice total is due, and the client shall pay the difference between this amount and the deposit against a separate late cancellation invoice;

(c) cancellation less than forty-eight (48) hours before the first day, or failure to attend (no-show): one hundred percent (100%) of the invoice total is due, and the client shall pay the outstanding balance against a separate late cancellation invoice.

2.2. Each of the following constitutes a cancellation by the client, with the consequences set out in clause 2.1:

(a) the client is not cleared to dive under the Diver Medical Participant Questionnaire, namely a YES answer to any question in its final section without the written approval of a physician;

(b) the client refuses to sign the General Liability Release and Express Assumption of Risk;

(c) the client’s skills, certifications or prerequisites do not in fact match those required for the course or the guiding.

3. Change of dates

3.1. A change of the booked dates is not provided, save in the event of force majeure.

3.2. Hurricanes are deemed force majeure.

4. Ocean diving and weather

4.1. Where Cave Ha cancels ocean diving because of weather conditions, Cave Ha may offer the client, for the cancelled days, a replacement activity in the cenotes with a recalculation of the price, or a full refund of the amount paid for the cancelled ocean diving.

4.2. Weather conditions other than force majeure do not lead to the cancellation of cenote diving.

5. Supply of rebreather units

5.1. The supply of rebreather units ordered through Cave Ha as the dealer is subject to separate terms, stated in the invoice for the unit, including the following:

> The seller is not responsible for production delays. In case of a substantial delay (more than 2 months beyond the expected production date) the client has the right to cancel the order; in this case the booking fee is refunded in full in the currency of payment, less transfer fees if applicable.